Politique de livraison et de commande
At Dooke, we are committed to providing you with a seamless experience. Please review our shipping and order policy below:
Shipping Information
- Shipping Charges
Shipping costs are calculated at checkout based on your location and order size. Please note that free shipping is not offered.
- Processing & Shipping Time
All orders are processed and shipped within 3 to 5 business days after successful order confirmation.
- Order Tracking & Updates
Upon placing an order, we will collect your name, address, email, and phone number to keep you informed about your order status. You will receive updates, including tracking numbers and estimated delivery dates.
- Shipping Carriers
We may utilize a variety of carriers, including USPS, UPS, FedEx, and others, to ensure timely delivery of your products.
Order-Specific ID Code
- Unique Order ID
Each purchase is linked to a unique Order ID, which will be used to:
- Access purchased courses via the web or app.
- Attend live classes and other events.
- Verify your order and resolve any support-related issues.
Important: Keep your Order ID safe. You will need it to access your course content and attend classes. Without this valid Order ID from our official store, you will not be permitted to attend classes, even if you own the same product from another source.
Refunds and Cancellations
- Money-Back Guarantee
If you change your mind after placing an order, you may request a full refund within 7 days of your purchase, as long as the order has not been shipped. Refunds will not be processed once your order has been shipped.
- Cancellation Policy
Orders cannot be canceled after they have been shipped. Please ensure all details are correct before completing your purchase.
For any questions or assistance, please feel free to contact us at:
Thank you for choosing Dooke. We appreciate your trust and are here to assist you!